refund policy

We want you to love your jewellery! If you're not completely satisfied with your purchase, you may request a refund within 14 days of delivery.

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To be Eligible for a Refund:

- Items must be unworn, in their original condition, and in the original packaging.

- Proof of purchase is required.

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None Refundable Items:

- For hygiene reasons, earrings are non-refundable unless the item is faulty or incorrect.

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How to Initiate a Return:

​To begin the return process, please contact us at info@akaiijewellery.com.

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Return Shipping Costs:
Customers are responsible for return shipping costs, unless the item is faulty or incorrect.

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Refund Process:
Once we receive and inspect the returned item, refunds will be issued to your original payment method. Please allow up to 10 days for the refund to appear in your account, depending on your bank or payment provider.